Privacy Policy

1. Introduction

Haleji ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy applies to all users of our Unified Communications as a Service (UCaaS) platform powered by Alcatel-Lucent Enterprise Rainbow Hub.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.

2. Information We Collect

2.1 Account Information

When you register for Haleji services, we collect:

• Company name and business information
• Contact name, email address, and phone number
• Billing address and payment information
• User account credentials
• Emergency service address (E911 location)

2.2 Usage and Communications Data

When you use our services, we automatically collect:

• Call Detail Records (CDRs): Phone numbers, call duration, date/time, call type
• Messaging Metadata: Sender, recipient, timestamp, message size
• Video Conference Data: Participant lists, meeting duration, connection quality
• Usage Statistics: Feature usage, login frequency, device types
• Performance Data: Network quality, connection speeds, service issues

2.3 Content

We may process but do not systematically monitor:

• Voice call audio (transmitted but not stored except for voicemail)
• Video call streams (transmitted but not recorded unless you enable recording)
• Chat messages and shared files
• Voicemail messages

2.4 Technical Information

• IP addresses and device identifiers
• Browser type and operating system
• Application version and configuration
• Cookies and similar tracking technologies

2.5 Third-Party Integrations

If you connect third-party services (CRM, calendar, etc.), we may collect:

• Contact lists and calendar events
• Integration configuration data
• Synchronized information as permitted by you

3. How We Use Your Information

3.1 Service Provision

• Process and route calls, messages, and video conferences
• Maintain your account and provide customer support
• Provision phone numbers and SIP trunks
• Enable emergency services (911/E911)
• Facilitate integrations with third-party applications

3.2 Billing and Administration

• Process payments and generate invoices
• Track usage for billing purposes
• Manage subscriptions and renewals
• Prevent fraud and unauthorized access

3.3 Service Improvement

• Monitor and improve service quality
• Analyze usage patterns and trends
• Develop new features and capabilities
• Conduct research and analytics
• Test and optimize performance

3.4 Communication

• Send service announcements and updates
• Provide technical support and respond to inquiries
• Send billing notifications
• Share product updates and feature releases
• Send marketing communications (with consent)

3.5 Legal and Regulatory Compliance

• Comply with CRTC regulations and telecommunications laws
• Respond to lawful requests from authorities
• Enforce our Terms of Service and Acceptable Use Policy
• Protect our rights and investigate violations

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third parties who assist in providing services:

Service Provider	Purpose	Data Shared
Alcatel-Lucent Enterprise	UCaaS platform infrastructure	Account data, usage data, communications
SIP Trunk Providers	Telephony connectivity	Call routing information, CDRs
Payment Processors	Billing and payments	Payment card data, billing information
Cloud Infrastructure	Hosting and storage	All service data
Emergency Services	911/E911 routing	Location, callback number

14. Contact Us

For questions, concerns, or to exercise your privacy rights:

• Privacy Officer: privacy@haleji.com
• Customer Support: support@haleji.com
• Mailing Address: [To be added]
• Website: www.haleji.com/contact