Frequently Asked Questions

Haleji is a complete Unified Communications as a Service (UCaaS) solution designed specifically for Canadian small and medium businesses. We combine enterprise-grade business telephony, team collaboration, video conferencing, and SIP trunking into one integrated platform powered by Alcatel-Lucent Enterprise Rainbow Hub technology.

Haleji is ideal for Canadian small to medium businesses that need professional communication tools without the complexity and cost of enterprise systems. Whether you're a startup, growing company, or established business, our scalable plans fit your needs from 5 to 500+ users.

• Canadian-first: Designed for Canadian businesses with local support and understanding of your needs
• Complete solution: One platform for telephony, collaboration, and conferencing - one bill, one support team
• Enterprise technology: Powered by Alcatel-Lucent Enterprise, trusted by Fortune 500 companies
• Bundled SIP: No need to manage separate SIP trunk providers
• Flexible pricing: Plans that scale with your business

Currently, Haleji is focused on serving Canadian businesses with Canadian phone numbers and local SIP trunking. However, users can access the platform from anywhere with an internet connection, making it perfect for remote teams and hybrid work environments.

Haleji includes comprehensive telephony features:

• IVR (Interactive Voice Response) and auto-attendant
• Call routing, forwarding, and transfer
• Hunt groups and ring strategies
• Voicemail with email notifications
• Call recording (Scale plan)
• Call queues and hold music
• Caller ID and call blocking
• Attendant console (Scale plan)

Yes! Haleji offers seamless Microsoft Teams integration. You can add enterprise telephony capabilities to Teams without needing additional Microsoft licenses like Teams Phone or Calling Plans. Your presence syncs between platforms, and you can make/receive calls directly within Teams. Learn more about our Teams integration.