Frequently Asked Questions

Haleji is a complete Unified Communications as a Service (UCaaS) solution designed specifically for Canadian small and medium businesses. We combine enterprise-grade business telephony, team collaboration, video conferencing, and SIP trunking into one integrated platform powered by Alcatel-Lucent Enterprise Rainbow Hub technology.

Haleji is ideal for Canadian small to medium businesses that need professional communication tools without the complexity and cost of enterprise systems. Whether you're a startup, growing company, or established business, our scalable plans fit your needs from 5 to 500+ users.

• Canadian-first: Designed for Canadian businesses with local support and understanding of your needs
• Complete solution: One platform for telephony, collaboration, and conferencing - one bill, one support team
• Enterprise technology: Powered by Alcatel-Lucent Enterprise, trusted by Fortune 500 companies
• Bundled SIP: No need to manage separate SIP trunk providers
• Flexible pricing: Plans that scale with your business

Currently, Haleji is focused on serving Canadian businesses with Canadian phone numbers and local SIP trunking. However, users can access the platform from anywhere with an internet connection, making it perfect for remote teams and hybrid work environments.

Haleji includes comprehensive telephony features:

• IVR (Interactive Voice Response) and auto-attendant
• Call routing, forwarding, and transfer
• Hunt groups and ring strategies
• Voicemail with email notifications
• Call recording (Scale plan)
• Call queues and hold music
• Caller ID and call blocking
• Attendant console (Scale plan)

Our collaboration features include secure instant messaging for teams up to 300 participants, file sharing with generous storage (1GB to 20GB+ depending on plan), channels for organizing team conversations, and presence indicators so you always know who's available. Everything syncs across desktop, mobile, and web.

Video conferencing varies by plan:

• Connect plan: 1-on-1 video calls
• Grow plan: Up to 120 participants with 49 simultaneous video feeds
• Scale plan: Advanced video conferencing with additional features

All plans include screen sharing, meeting scheduling, and ad-hoc meeting creation.

Yes! Haleji offers seamless Microsoft Teams integration. You can add enterprise telephony capabilities to Teams without needing additional Microsoft licenses like Teams Phone or Calling Plans. Your presence syncs between platforms, and you can make/receive calls directly within Teams. Learn more about our Teams integration.

Haleji integrates with popular business tools including:

• Microsoft 365 and Microsoft Teams
• Google Calendar for scheduling
• Popular CRM platforms (Salesforce, HubSpot, etc.)
• Alcatel-Lucent Enterprise PBX systems

CRM integration is available on Grow and Scale plans.

Haleji works on virtually any device:

• Desktop: Windows and Mac applications
• Mobile: iOS and Android apps
• Web: Browser-based access
• Desk phones: Compatible SIP phones

Your business number follows you everywhere, providing consistent caller ID and seamless call handling across all devices.

We offer three plans to fit different business needs:

• Connect ($29/user/month): Basic telephony, team collaboration for 100 participants, 1GB storage, 1-on-1 video calls
• Grow ($49/user/month): All telephony features, 300 participants, 20GB storage, video conferencing for 120, CRM integration
• Scale ($69/user/month): Enterprise telephony, unlimited collaboration, call recording, attendant console, priority support

All plans include bundled SIP trunking. See full plan comparison.

Yes! We offer a free trial so you can experience Haleji before committing. Contact us to get started with your trial and see how Haleji can transform your business communications.

We keep pricing simple and transparent. Contact our sales team for specific details about setup, implementation, and contract terms tailored to your business size and needs. We offer flexible options to fit various business requirements.

Each plan includes bundled SIP trunking from trusted Canadian providers:

• Connect: Basic SIP trunk with DIDs
• Grow: Premium SIP trunk with enhanced features
• Scale: Dedicated SIP trunk with priority routing

This eliminates the need to manage separate SIP providers - everything is included in your monthly fee.

Absolutely! Haleji is designed to scale with your business. You can upgrade your plan at any time to access more features, add users, or increase capacity. Our team will help ensure a smooth transition with no service interruption.

For optimal performance, we recommend:

• Voice calls: 100 Kbps per concurrent call
• Video calls: 1.5 Mbps for HD video
• General use: 5+ Mbps download/upload for a smooth experience

Most modern business internet connections easily meet these requirements. We also recommend a stable connection with low latency for best call quality.

Yes! We support number porting for most Canadian phone numbers. You can transfer your existing business numbers to Haleji, ensuring continuity for your customers and contacts. The porting process typically takes 2-4 weeks depending on your current provider.

Security is a top priority:

• End-to-end encryption for calls and messages
• ISO 27001 certified infrastructure (Alcatel-Lucent Enterprise)
• GDPR compliant data handling
• Single Sign-On (SSO) with Azure AD
• Multi-factor authentication support
• Regular security audits and updates

Haleji maintains a 99.9% uptime SLA backed by the robust Alcatel-Lucent Enterprise infrastructure. Our platform is built on redundant systems with multiple failover mechanisms to ensure your communications stay running even during unexpected events.

Implementation timeline varies based on complexity:

• Small teams (5-20 users): Often same-day or within 1-2 business days
• Medium businesses (20-100 users): 1-2 weeks including training
• Larger deployments: Custom timeline based on requirements

Number porting, if required, may add 2-4 weeks. Our team handles the technical setup so you can focus on your business.

No special hardware is required to get started. Haleji works with:

• Your existing computers and smartphones
• Standard headsets and microphones
• Compatible SIP desk phones (if preferred)

Many businesses start with just software apps and add desk phones later if needed. We can recommend compatible hardware if you want dedicated devices.

All Haleji customers receive:

• Email and ticket-based support
• Knowledge base and documentation
• Onboarding assistance

Scale plan customers receive priority support with faster response times and dedicated account management.

Yes! We provide onboarding training to help your team get up and running quickly. This includes:

• Admin training for system configuration
• User training for daily features
• Video tutorials and guides
• Best practices documentation

Most users find Haleji intuitive and need minimal training to be productive.

Our support team is available during Canadian business hours to help resolve any issues. For critical system problems, we have escalation procedures in place to ensure rapid response. Scale plan customers receive priority handling for faster resolution.

Absolutely! We provide migration assistance to help you transition from your current phone system to Haleji. This includes:

• Assessment of your current setup
• Number porting coordination
• Configuration of call routing and features
• Parallel running period (if needed)
• User migration and training

Contact us to discuss your migration needs.