Privacy Policy
Last Updated: January 25, 2026
Your Privacy Matters: This Privacy Policy explains how Haleji collects, uses, shares, and protects your personal information in compliance with Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act).
1. Introduction
Haleji ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy applies to all users of our Unified Communications as a Service (UCaaS) platform powered by Alcatel-Lucent Enterprise Rainbow Hub.
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this policy.
2. Information We Collect
2.1 Account Information
When you register for Haleji services, we collect:
- Company name and business information
- Contact name, email address, and phone number
- Billing address and payment information
- User account credentials
- Emergency service address (E911 location)
2.2 Usage and Communications Data
When you use our services, we automatically collect:
- Call Detail Records (CDRs): Phone numbers, call duration, date/time, call type
- Messaging Metadata: Sender, recipient, timestamp, message size
- Video Conference Data: Participant lists, meeting duration, connection quality
- Usage Statistics: Feature usage, login frequency, device types
- Performance Data: Network quality, connection speeds, service issues
2.3 Content
We may process but do not systematically monitor:
- Voice call audio (transmitted but not stored except for voicemail)
- Video call streams (transmitted but not recorded unless you enable recording)
- Chat messages and shared files
- Voicemail messages
2.4 Technical Information
- IP addresses and device identifiers
- Browser type and operating system
- Application version and configuration
- Cookies and similar tracking technologies
2.5 Third-Party Integrations
If you connect third-party services (CRM, calendar, etc.), we may collect:
- Contact lists and calendar events
- Integration configuration data
- Synchronized information as permitted by you
3. How We Use Your Information
3.1 Service Provision
- Process and route calls, messages, and video conferences
- Maintain your account and provide customer support
- Provision phone numbers and SIP trunks
- Enable emergency services (911/E911)
- Facilitate integrations with third-party applications
3.2 Billing and Administration
- Process payments and generate invoices
- Track usage for billing purposes
- Manage subscriptions and renewals
- Prevent fraud and unauthorized access
3.3 Service Improvement
- Monitor and improve service quality
- Analyze usage patterns and trends
- Develop new features and capabilities
- Conduct research and analytics
- Test and optimize performance
3.4 Communication
- Send service announcements and updates
- Provide technical support and respond to inquiries
- Send billing notifications
- Share product updates and feature releases
- Send marketing communications (with consent)
3.5 Legal and Regulatory Compliance
- Comply with CRTC regulations and telecommunications laws
- Respond to lawful requests from authorities
- Enforce our Terms of Service and Acceptable Use Policy
- Protect our rights and investigate violations
4. Information Sharing and Disclosure
4.1 Service Providers
We share information with trusted third parties who assist in providing services:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Alcatel-Lucent Enterprise | UCaaS platform infrastructure | Account data, usage data, communications |
| SIP Trunk Providers | Telephony connectivity | Call routing information, CDRs |
| Payment Processors | Billing and payments | Payment card data, billing information |
| Cloud Infrastructure | Hosting and storage | All service data |
| Emergency Services | 911/E911 routing | Location, callback number |
4.2 Business Transfers
If Haleji is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.
4.3 Legal Requirements
We may disclose information when required by law:
- In response to subpoenas, court orders, or legal process
- To comply with telecommunications regulations
- To cooperate with law enforcement investigations
- To protect our rights, property, or safety
- To prevent fraud or security threats
4.4 With Your Consent
We may share information for other purposes with your explicit consent.
5. Data Retention
We retain information for as long as necessary to provide services and comply with legal obligations:
| Data Type | Retention Period |
|---|---|
| Active account data | Duration of subscription |
| Call detail records (CDRs) | 12 months |
| Voicemail messages | 30 days (or until deleted by user) |
| Chat messages | Duration of subscription |
| Billing records | 7 years |
| Deleted account data | 30 days (backup retention) |
6. Your Privacy Rights
Under PIPEDA and other applicable privacy laws, you have the right to:
6.1 Access
Request access to your personal information we hold. We will provide a copy within 30 days of your request.
6.2 Correction
Request correction of inaccurate or incomplete personal information.
6.3 Deletion
Request deletion of your personal information, subject to legal and contractual retention requirements.
6.4 Portability
Request a copy of your data in a commonly used, machine-readable format.
6.5 Objection
Object to processing of your personal information for marketing purposes.
6.6 Withdrawal of Consent
Withdraw consent for data processing (may affect service availability).
To exercise these rights, contact: privacy@haleji.com
7. Data Security
We implement comprehensive security measures:
7.1 Technical Safeguards
- TLS/SSL encryption for data in transit
- AES-256 encryption for data at rest
- Secure authentication and access controls
- Regular security audits and penetration testing
- Intrusion detection and prevention systems
7.2 Organizational Safeguards
- Employee confidentiality agreements
- Privacy and security training programs
- Role-based access controls
- Incident response procedures
- Regular policy reviews and updates
7.3 Physical Safeguards
- Secure data centers with 24/7 monitoring
- Restricted physical access controls
- Environmental controls and redundancy
8. International Data Transfers
Our services are primarily delivered within Canada. However:
- Some service providers may process data outside Canada
- Data may be subject to foreign laws and regulations
- We use contractual protections to safeguard your information
- You consent to these transfers by using our services
9. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Authentication and security
- Remembering preferences and settings
- Analyzing usage and performance
- Providing targeted content
You can control cookies through your browser settings, though this may affect service functionality.
10. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect information from children. If we become aware of such collection, we will delete the information promptly.
11. Marketing Communications
We may send marketing communications with your consent. You can opt out by:
- Clicking "unsubscribe" in email communications
- Updating preferences in your account settings
- Contacting support@haleji.com
Note: You cannot opt out of service-related communications (billing, security, etc.).
12. Third-Party Links
Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for their privacy practices. Review their policies independently.
13. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via:
- Email notification
- Website announcement
- In-application notice
Continued use after changes constitutes acceptance. Review this policy regularly to stay informed.
14. Contact Us
For questions, concerns, or to exercise your privacy rights:
- Privacy Officer: privacy@haleji.com
- Customer Support: support@haleji.com
- Mailing Address: [To be added]
- Website: www.haleji.com/contact
15. Complaints
If you believe your privacy rights have been violated, you may file a complaint with:
- Haleji Privacy Officer: privacy@haleji.com
- Office of the Privacy Commissioner of Canada:
Tel: 1-800-282-1376
Website: www.priv.gc.ca
Your Trust Matters: We are committed to protecting your privacy and handling your personal information responsibly. If you have questions or concerns, please don't hesitate to contact us.